Poochie Palace Reviews
173 Reviews
Emma Stevens, October 2021
I have been taking my dog Harley to Poochie Palace for 6 years. Emma is a brilliant dog groomer and my dog loves her. Harley always looks lovely after his groom and his one happy dog.
Susan Moloney, October 2021
Emmie is just amazing with the animals
Karen Kinkead, October 2021
Great service and my baby girl was groomed perfectly
Caroline Loughman, October 2021
There the best
Elaine Binge, October 2021
Emmie is so friendly and care
Tracy Catley, September 2021
Amazing service and super friendlyđś
Happy pampered pooch and very happy mummy platinum rating đ
Dawn Lelas, September 2021
Emmie has groomed my three for 3 years now I wouldnât take them anywhere else sheâs so patient with my girls and always so friendly
Karen Kinkead, September 2021
Excellant groom with caring friendly service
Samantha Gray, September 2021
Emmaâs amazing with every client
Conchita Chaproniere, September 2021
Brilliant with my cat grooming & helpful Advice âĽď¸ đŻ Pet Friendly đŻ
Debbie Verrinder, September 2021
Emmie is so good no job to big or small, friendly and professional my dogs love going to Emmie at Pooches Palace and being groomed and they wait for you in dog beds
Simone Mayes, September 2021
One of my dogs has CCD and is a nightmare!!!to say the least, Emma understands my dogs needs and is very accommodating , I would not let anyone else groom him , Emma is lovely and you can clearly see she loves animals would highly recommend, thank you đ
Barbara Gregory, September 2021
I have been taking my dog Harley to Poochie palace for 6 years. Emma is a great groomer and my dog loves going there she is brilliant. I wouldnât take my dog anywhere else.
Emma O'Hare, September 2021
Emmie cares so much about the dogs she grooms and does a fantastic job.
Annette Baxter, September 2021
Emma is very friendly and knows her stuff ! My Pomeranian is very comfortable with her x
Sarah Quiney-smith, September 2021
Emmie always goes out of her way , treats every dog like her own , always go the extra mile and puts a lot of thought and effort into everything that involves her work.
Paula Taylor, September 2021
I have been taking my Shih Tzu Mable for a few years now, she always gets a lovely groom, smells amazing and is happy. Emmie is so great with all dogs and can give a bit of advice if I have any questions.
Georgina Jenkins, September 2021
Would go anywhere else . Emma s so kind to my mills and always get what I ask for . Best groomer around
Sam Pearce, September 2021
My dog loves going to Emmie. She's always very professional and clearly loves all the dogs and cats she grooms.
Kayley Bridgman, September 2021
Couldn't fault the friendliness and the professionalism of Emma. Never seen so many happy well groomed dogs. Would very highly recommend lpp
Amanda Tait, September 2021
They are lovely couple always willing to help if they can and treat animals like they are there own
Louise Morton, September 2021
Emmie is amazing with every single dog, she is a perfectionist and her work is second to none. She is a real life dog whisperer. Her customers, ( the dogs) are first and foremost in all she does.
Sandra Shine, August 2021
Emma is the best groomer around, really cares for my dogs. Ive had her for over 10 years and would not use any other groomer. Thankyou Emma x
Dorothy Hughes, August 2021
Because it is brilliant.
Irene Welch, August 2021
Emmie always offers a range of flexible appointments. She is calm, a real animal lover and is so experienced with dogs. Also extremely reasonable compared to others I have used.
Sarah Powell, August 2021
Always able to book us in.
Friendly, relaxed and great with my dog.
A great service!
Jessica Lucas, August 2021
Always a great service and Emma looks after our dog so well
Clare Dare, August 2021
I have known Emmie for many years and have taken my dogs there for a groom lovely relaxed atmosphere and no rush treats the dogs with love
Christine Law, August 2021
My Teddy loves going to Emma I have never had a issue with him I find Emma to be I friendly helpful person and Teddy is always well groomed when he leaves Poochie palace very happy
Debra Verrinder, August 2021
Emmie is so friendly passionate and professional with all her clients she puts them all at ease, my girls love going to be groomed by Emmie
Nathan Young, August 2021
Very professional and a Great service.
Lauren Stacey, August 2021
My dog has been coming to poochie palace for nearly a year now and evevrytime sheâs gets what I pay for spot on my girl is so happy to go to Emmie which really puts my mind at ease
Sue Moloney, August 2021
Emmie is so passionate and caring about animals amazing lady
April Hathaway, August 2021
animal lover and is passionate about her animals she grooms
Julie Bryant, August 2021
Emma grooms my cat Skye when needed. She is very professional & also very friendly. I wouldnât take my cat anywhere else. đââŹ
Lorraine Richards, August 2021
Emma is very professional, and truly loves her work, she has groomed my dogs for many years. And I would not want to go anywhere else.
Kathy Yates, August 2021
l will always be thankful when my little chihuahua got attacked very badly Emmie the owner of poochie Palace is a very kind and loves and a lot of care so thank you Emmie.
JUNE Spinks, August 2021
I have had poochie Palace groom my dogs for over 10 years u had 2 dogs but sadly one died .Still have mobile grooming for my 1dog very happy with Emmie ,
tony salisbury, August 2021
Poochie Palace is great with animals. And great prices
Freya Cranham, August 2021
Great service. Appointment are always on time and they fit you in on last min if needed. Dog looks great and you get what you ask for.
Vikki Stapleton, August 2021
Amazing Customer Service with a passion for our furbabies xxxx
Sharon Copperwheat, August 2021
Amazing service, Amazing people â¤ď¸
Marlene Bassom, October 2020
I have a 14 year old dog and Emmie is amazing with her! Previous groomers canât finish her cut as she moody but she even allows Emmie to cut her nails(vet canât even!!) very happy with Poochie Palace!
Suzanne Rogers, October 2020
Lady is so professional friendly and helpful, clipped my dogs nails for free , sold items to help raise funds for poppy appeal I would highly recommend poochie palace and would not take my dogs anywhere else
Linda Whiteing, October 2020
Always very professional, friendly and Nothing is too much trouble for Emma
Tina Lluka, October 2020
Lovely lady. Love dogs to bits. Outstanding customer service
Lyn Drayson, October 2020
Totally dedicated to the needs of the dogs, rather than profit. Always helpful and knowledgeable
Mandy Page, October 2020
Emmie is so lovely and gentle to all her animals. Well deserving of this award
Marc Smith, October 2020
From Lu Lu's first visit always much care and attention to detail,
Always comes out fresh and looking mint and good prices too.
Amanda Tait, October 2020
Lovely owners very friendly and helpful always there when needed advice.
Laura West, October 2020
Fantastic care whilst bathing and grooming our fur babies. Also lots of very reasonably priced doggy items.
Monica Rose, October 2020
Emma is brilliant with my dog and everyone's beloved animals. Emma explained what's best for my dog as he's has a skin allergy. And she baths Boots my dog in special shampoo. Boots comes out of the salon happy and looks lovely
Zoe Graham, October 2020
Amazing service not only with grooming but for all our dogs needs, Emmie goes above and beyond always
Elaine Martin, October 2020
Emmie is professional,her love of dogs takes her above and beyond the care she gives her four legged clients.A treasure in the doggy world.
Antonia Migliaccio, October 2020
Great grooming items for great prices, Great lady only wants whatâs best for animals! X
Claire Tolhurst, October 2020
Emmie is absolutely amazing, she is so kind and caring she is brilliant with my 2 dogs, wouldnt go anywhere else. Lovely lady
Zoe Payne, October 2020
Excellent service
very friendly
Loyal
Lorraine Stephens, October 2020
Does wonderful work and is cheerful to all dogs and humans
Carolyn Farrar, October 2020
Emmie is a wonderful groomer, she loves animals and our dogs have been instantly at ease when we have left them to be groomed - We have used her excellent mobile service as well .
Tj Merrilees, October 2020
Exceptional customer services
Amanda Noble, October 2020
Amazing service the dogs are cared for as if they are her own always gentle and patient xxxx
Simone Mayes, October 2020
Lovely and friendly service at Poochie Palace , I wouldnât want to use anyone else , my dog gets very anxious and im grateful that Poochie Palace does a great job . Thank you ?
Lesley Johnston, October 2020
Very friendly. Great service. Great with puppies also full grown dogs x
Monika Nowak, October 2020
Emmie is very professional, friendly and animal lover with gold heart.
Louise Morton, September 2020
A real, dog lover. They come first and amazing at grooming your much loved pets. Highly highly recommend. Top class grooming service.
Wendy Clarke, September 2020
Amazing staff, amazing service. Can't fault her.
Emma O'Hare, September 2020
It is obvious how much Emma cares for the dogs she grooms and she goes above and beyond which is what any of us could want for our dogs.
Jayne Good, September 2020
The best
Michelle Denyer, September 2020
Emmie is a brilliant groomer and loves animals dearly . Very professional in all aspects. Very reasonable prices too. Wouldn't have anyone else
Bexy TORRENS, September 2020
Emma is exceptional and friendly. She loves all dogs and treats them as her own. She is honest, highly skilled and reliable.
She is always happy and loves her customers going above and beyond for all.
Sydney harvey, September 2020
Great customer service and great with dogs and Emma always treats all the dogs like her own would definitely recommend.
Barbara Gregory, September 2020
I voted for Poochie Palace because Emma the groomer is brilliant. Been taking my dog there for 5 years. I have since moved to Kent but still bring my dog back to Emma in New Addington because I only want Emma to groom him and my dog loves her.
Sara Turne, September 2020
Emma is a great grimmer & is so understanding of the animals issues always happy to help & give advise
Tina Jones, September 2020
emmie is a lovely person
Annette Baxter, September 2020
Emmie has fantastic customer service skills , on the few times I have met her she has always given a warm and friendly welcoming . She is very informative and helpful in all areas of your needs. Highly recommend her !
Kellie Hall, September 2020
Brill lady very kind grooms brill and she has a heart of gold and loves animals so you know ur animal is looked after well
Geraldine Hood, September 2020
Emma looks after all of the dogs like her own and they are allowed to mix with her own dogs whom are all lovely.
Paula Irvine, September 2020
They are lovely and friendly and Emmie is such a great role model.
Debbie verrinder, September 2020
Pooches Palace is a great place to get your poochies pampered, friendly welcoming and the best thing is your dogs love going there, they all we need to keep our fur babys happy from harnesses leads collers beds and baby powered shampoo, would not take my to girls anywhere else keep up all the good work you emmie
Sue Mcvicker, September 2020
Emma is a great groomer who loves dogs
Theresa Humphrey, September 2020
Great service, always friendly and most importantly my pooch is very happy when he is there!
Emma Godfrey, September 2020
Emma is amazing, so friendly and nothingâs a bother.
Purchased some lovely Harnesses does our chihuahua
Glenda Craik, September 2020
Lovely lady , buy pet goods at great prices also she is very helpful giving me advice when I have a question regarding my doggies , sheâs a star ?
Julia Kenton, September 2020
Very professional, accommodating and helpful, it's clear Emma loves her job and the dogs she works with.
Barbara Gregory, September 2020
Emma has groomed my dog for 5 years since he was a puppy. Emma is a brilliant groomer and great with the dogs. My dog looks lovely after his groom and is one happy dog. I wouldnât have him groomed anywhere else.
Lilian Grimwood, September 2020
Emmie is always so friendly, helpful and nothing is too much trouble, she advises when needed and most importantly she absolutely loves dogs, she treats them the same as a human being. I wouldnât trust anyone else with my dog, he suffers severe anxiety but adores emmie which makes his and our experience so much better and she always cuts him brilliantly and were always happy with what sheâs done
Jamie Skinner, September 2020
Great with my dogs always happy and dogs feel at ease x
Lyn Hobson, August 2020
My old dog used to get nervous before finding poochie palace. And instead of it being a 3 hour experience liken before , sheâa in and out and looking lovely and happy .
Louiza Graham, August 2020
Emmie is the most kind, loving and attentive groomer we've ever met. Our dogs lover her and we love her! We hope you win Emmie
Chloe Stone, August 2020
Always the best service given, my boy had never had a hair cut before he met emma. Hes a nervous dog and i was very reluctant about taking him to have a cut but there was no need to worry! Emma treats all the dogs as her own and has the biggest heart and my boy adores her always happy to go with her, id never go anywhere else now and always recommend her
Sarah jane Peffers, August 2020
Fab service and staff
Julia Maule, August 2020
Emmie has been amazing with both of my dogs.
One is a rescue and has some behaviour issues and other groomers have told me not to bring her back.
Emmie has always been understanding and has never had any trouble with Mini
Both of my dogs are always happy to go to her and Always come out looking amazing.
Amazing woman who does an amazing job.
Kirstan Goodman, August 2020
Brilliant place! Professional, friendly and just so nice to the dogs. My Chi usually barks at someone he doesnât know - everyone except Emma! New Addingtonâs very own Dog Whisperer! ?
Julie Dunleavy, August 2020
Emmie is a lovely lady grooms dogs and cats exceptionally first class, cares for doggies like there her own, well done poochie palace x
Angie Hudson, August 2020
Em always goes above and beyond for all her customers and their fur babies. Such a great service and always lots of good quality items in her shop.
Sarah Quiney-smith, August 2020
Emmie, is very professional, the dogs come first ,dogs are her life and her world. I wouldnât trust anyone else with my lulu
Louise Squires, August 2020
Fantastic service, wouldnât take my dogs anywhere else!
Amy Wren, August 2020
Super friendly, informative, helpful and professional.
Paula Taylor, August 2020
Always a lovely groom on my dog, always done by the time said to collect and fair prices.
Dawn Verrico, August 2020
Fantastic lady loves dog's treats them like her own
Sam Taylor, August 2020
Great service she loves her animal customer and sheâs very friendly and helpful
Lynne Dillaway, August 2020
Fantastic service and Emma is so good with my Bella. Would definitely recommend Poochie Palace.
Vikki Bidwell, August 2020
Emma is a fantastic groomer, my shih Tzu looked and smelt amazing, such a lovely lady too she takes great pride in her work and treats the animals as if they are her own would highly recommend
Tony Smith, August 2020
I have a nervous dog but she she let's them handle her we're other's have tried and failed
Samantha Gray, August 2020
Emma is an amazing young lady so polite, always gives amazing advice on her page on how to protect our dogs from the heat
Ruth Jaffe, August 2020
Emma is truly amazing with my two dogs. We all love our doggies and only want the best for them, and that includes a groomer. And Poochie Palace is the best Iâve ever used. Will not use anyone else again. Thank you Emma for being so wonderful.
Clare , Dare, August 2020
lovely place so laid back and friendly just as a grooming parlour should be
Lyndsey Gould, August 2020
Emmie's service is exceptional. She genuinely cares for all of the dogs that she grooms and goes out of her way to ensure that the parlour is a safe and welcoming space for them. We have been using Poochie Palace for a number of years following a bad experience elsewhere. Emmie has worked with our Scottie to build trust and confidence. We would never consider going anywhere else now!
Kim Tucker, August 2020
Emma is a lovely lady who cares about the animals she grooms, my dog always comes home looking great and smelling wonderful
Christine Warner, August 2020
Itâs a fantastic groomers nothing is to much . My dogs love going and they all fantastic
Christine Harper, August 2020
Best , kind patient groomer.
Carole Bedford, August 2020
No dog could ask to be better treated, Emma treats them all like little stars
Katie Littlebury, August 2020
Emmie goes above and beyond and always tries to meet her clients needs. She works quickly and I know she really loves the animals so I know my cats are safe with her.
Denise Drinkwater, August 2020
I started using Emma a number of years ago when all she had was her van. Then when she opened her shop I started going there. She is friendly & really good with my dogs. Always ready to try & help with any concerns I might have. She even points out if there's a problem with one of my dogs I might not have noticed. The last time being an abscess on one of my dogs paws. I would highly recommend Emma to anyone
Sharon Birch, August 2020
Emmie is brilliant with my dog and I feel comfortable leaving him with her ?
marilyn logan, August 2020
wouldnt take my dogs anywhere else she really loves the dogs placed in her care
Louisa Bird, August 2020
Great friendly service. Havenât been anywhere else in years.
Karen Ivens, August 2020
Caring, friendly service
Kerrie Driscoll, August 2020
Emma is so good with my nervous dogs, wont go anywhere else. ?
Sharon Henser, August 2020
Emma is amazing with all the dogs she grooms and treats them as her own. Our dog looks and smells beautiful when we collect him. Emma will go the extra mile for any dog ?
Martin Browning, August 2020
Fantastic service really friendly and Marley fills at home with emma
Jodie Hewlett, August 2020
Emma is a great dog groomer.
treats my dog buster like her own always happy and reliable my dogs always looks good smell great after going there X
Eileen Pipe, August 2020
Emmie is a very caring and loving toward all the animals that come to her . If you are like me . I love my dog so much. And l am so happy to have found Poochie Palace there is nowhere l would take my dog Raffle. You are always wellcome at the shop as is my dog
Sharon Edser, August 2020
It's local it is reasonably priced and my dogs always look lovely when they have been cut.
Kate Staff, August 2020
Emma is great with my 2 pugs, they love being groomed by her. Great customer service, would definitely recommend
Karen Kinkead, August 2020
Cassie always looks great after a groom with Emmie
Kim White, August 2020
Emmie is so good with my dog. I have a very large breed dog who can be quite Temperamental. Emmie just knows how to handle her and my dog always comes out looking happy and smelling great. To groom my dog, itâs a lot of hard work due to her breed (Alaskan Malamute) I cant recommend Emmie enough. The love and care she shows to all dogs is second to none. I am lucky to have her locally and wouldnât trust any other groomer.
Nikki Bidwell, August 2020
Great customer service and amazing with all the dogs in her care very reliable
Vee Hanlon, August 2020
Emma is amazing at what she does and has our baby's interest at heart she had worked so hard to get to where she is and deserves this and so much more
Denise Smith, August 2020
Amazing shop for dog stuff amazing girl that run it x
Dawn Lelas, August 2020
Emmie has done my 3 for the last 2 and a half years, and one of mine is very nervous. She treats every dog as if they are her own. I would never take them anywhere else
Anna Baron, August 2020
Emma always gives a 5 star service. The animal needs always come first. She is patient with myself and my anxious dog and makes it so easy to leave her as I have 100% confidence my fur baby is.looked after well.
Celia Crosby, August 2020
Emma is exceptional at what she does. A big thumbs up
Antoinette Allen, August 2020
excellent grooming packages available, service is first class my dog loves going there to get his groom. Referred friends who travel from Middlesex to get their dog groomed.
Ann Brooks, August 2020
Emmie is the best so brilliant at what she does.
Georgina Jenkins, August 2020
Absolutely brilliant with animals and a lovely person
Sam Reynolds, August 2020
I have a large reactive dog, and 2 small older dogs. The 2 smaller dogs have visited Emma a few times and our little 15 year old comes out every time behaving like sheâs a puppy again, so once the world had calmed down a bit I spoke to her about getting my huge dog bathed and brushed and she was amazing with him!! I didnât expect much because heâs so scared but sheâd managed to bath him, dry him, and give him a good brush!! Iâm certain this wouldnât have been as calm an experience for him anywhere else, and Iâll never go anywhere else as long as she is trading!! Thoroughly recommended
Lisa Moore, August 2020
Always friendly and loving towards my pooch.
Kathy White_yates, August 2020
I voted for Poochie Palace because she is very friendly and a lover of animals. She treated my chihuahua with love and affection after his trauma.
Sarah Williamson, August 2020
Emma is very attentive in her work, I wouldn't trust my Lucy with anyone else.
Kayley Bridgman, August 2020
Emma is fantastic with dogs. She has a gift. They are well looked after and groomed to perfection
Deborah Fisher, August 2020
Exceptional place for both dogs and humans. My dogs adore going there
Doreen Thacker, August 2020
Our dog loves going to Poochie Palace, Emmie cares very much for the dogs and loves them all as if they were her own.
Tracey Brigly, August 2020
Emma is a great groomer and our doggy always comes away happy after his cut.
Jason Crosby, August 2020
Top service all round. 10/10 .
Very happy.
Susan Moloney, August 2020
She loves these dogs like her own
Marina Isted, August 2020
I Love sending my dog to Poochie palace as it is cage free . And Emma is so friendly and treats our dogs like one of her own. And I notice that all the dogs come out smiling. With their little gifts she gives them.
Linda Brewer, August 2020
Emma does a great job on my dog Loki he goes every six weeks and looks good. Emma did a good job on Loki after lockdown he looked like an Ewok thank you Em x
Georgia Yeats, August 2020
Emma is very friendly and will do everything she can to make you and your dog comfortable. The grooms she does are fantastic and my dog always looks and smells wonderful. Affordable, great service. Highly recommended.
Tina Caird-Robinson, August 2020
fantastic service caring and careful handling.
Reasonably priced
Vivienne Braim, August 2020
My bernese toby cant wait to get in there to see emmie and his pals..drags me from the car, comes home with a big grin. I only have to pick up a brush and hes on his back wagging his tail...highly recommended very friendly
Sally Smith, August 2020
Would not use anyone else, highly recommend Emma, she treats all the dogs like her own.
Kim Garrard, August 2020
Brilliant service the lady loves the dogs. Friendly and always there if you need her . My dogs love going there
Lorriane Richards, August 2020
A natural with animals. Would recommend to anyone.
Amber Bates, August 2020
Great friendly place. Deffo gotta win.
Conchita Chaproniere, August 2020
All around super groomers
S Shine, August 2020
Emma is the best groomer going. She cares so much for the dogs and cats. Angel in disguise.
Hazel Bennett, August 2020
What an amazing groomer my dogs are so happy and well cared for during grooming I would recommend to anyone
Jane Graves, August 2020
Very friendly service
Always very accommodating
Highly recommended
Daruni Clare, August 2020
Amazing dog groomers and very friendly always willing to help.
Sam Pearce, August 2020
My dog loves going to Poochie Palace. Emma is always professional. She treats my dog like one of her own. I have highly recommended her to other people, who have been really happy with her work.
Purple Bunnyloo, August 2020
Excellent custom skill great with the animals all round brilliant dog groomers
Karen Anemaet, August 2020
Emma has been my groomer for 10yrs! Sheâs totally bonkers about dogs and always does a great job with fifi......she has also kept her pricing very affordable which is a big bonus .
Jackie Sands, August 2020
Emma is a very dedicated and experienced dog groomer. She loves all dogs, and they love her back! She is excellent with all dogs and especially nervous, and scared rescue dogs who have had suffered traumas from a really bad start in life. She grooms my very nervous rescued shihtzu Rosie every month and does an amazing job! I'd be lost without Poochie Palace and Emma...and so would Rosie!
zowie, September 2019
Emmie is brillant groomer she knows what she doing & talks about ive used her for 5+ years now ive always been happy with my dogs groom
Julia, July 2019
Emma is great with my dogs and I wouldnât take them to anyone else
Arron, July 2019
Been taking my dog here for years Emma is great and always delivers a 1st class service nothing is ever too much trouble .
Antoinette, July 2019
First time attending Poochie Palace and was greeted by a nice lady who groomed my dog. Fantastic job well done.
Samantha, July 2019
Amazing service cant recommend enough my fur baby loves going there
Bobbie, July 2019
Emma is wonderful. She always cleans and cuts my dogâs fur to perfection and exactly how we want it. He always comes back smelling beautiful and so clean x
Mary meehan, July 2019
Fantastic groomer and service
Mary, July 2019
Great with everything to do with my dog and the service
Barbara, July 2019
Emma the groomer at Poochie Palace is brilliant my dog loves going there always wags his tail as he walks in the door. When I pick him up always looks great and he is one happy dog. Highly recommend