Woodland Springs Touring Park

(1 review)

(1 review)

Rowena, August 2022

The site itself is beautifully kept with a lovely dog walk with some agility equipment and balls provided. The toilets and showers were very clean.

We visited along with a friend and between us we have 4 Golden retrievers. Once we had set up the windbreaks to create an enclosed garden, I briefly showed our friend a new piece of equipment in our motorhome and my two dogs showed their disapproval by barking.

We then went back and sat in our garden and relaxed, the dogs having settled down in the shade.

The lady owner then asked to speak to one of us privately and said that she had heard the dogs barking from her office and that they did not tolerate barking. She repeated that they would not tolerate barking at least another two times and said she didn't want us to feel uncomfortable and she knew we would do our best to keep them quiet. This left my friend feeling very uncomfortable as although our dogs are generally good, we cannot guarantee that they will not bark again, especially when they are excited in the dog field.

As soon as our friend told us about the conversation, we agreed that this also left us feeling awkward and uncomfortable and none of us felt that we wanted to stay for our planned 2 nights.

I went up to the office to explain this and the owner said that on this occasion she would give us a full refund.

I felt that she was quite aggressive - arguing about what she had said and that if that was what my friend was saying she should have come up with me. When I pointed out that there were other dogs barking, she said that I didn't know if she had spoken to them as well and that she was not going to be bullied by her customers. She said that she was full that weekend and she didn't want complaints which I appreciate, but we had only been there a couple of hours and when she came to talk to us our dogs had settled and were quiet.

We packed up and left, having been on the site less than 3 hours.

I think that if you had no problems and she had no reason to speak to you, you would have a lovely time at the site, but if she felt that she needed to speak to you, you would feel quite differently about the experience.

The promised refund has been processed and credited to us.

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Listing Updated: 18/06/2020

Changes to businesses do occur. Please do double check this business is still dog friendly before you make a booking